- #TASK FORCE RADIO NOT WORKING PLUGIN FAILED TO LOAD UPDATE#
- #TASK FORCE RADIO NOT WORKING PLUGIN FAILED TO LOAD SOFTWARE#
I’d like to also draw your attention to the Status at the top. PLEASE BACKUP CONTROL FIRST AS IT SUGGESTS!:
#TASK FORCE RADIO NOT WORKING PLUGIN FAILED TO LOAD UPDATE#
If it does need an update, it will look like this with the words Update Server. If it does, you can skip to the next section:
If it does not need an update, it will look like this (please remember the version number is unlikely to be the same). Click this to go through a wizard which will update the Control Installation for you. In Automate go to System > Configuration > Dashboard > Config (Tab) > Integration (Tab) > ConnectWise Control (Tab). When an update is available, it will show an Update Server in the bottom left-hand corner. ConnectWise doesn’t do this for you (unless your Control is hosted on, which most peoples are not). This is something you have to do manually both on Cloud AND On-Premise. You don’t need to update Control here – Automate has an option to update you to the latest supported. To further confuse matters, on certain occasions, Automate will only support up to a certain version of Control. The integration that exists between Control and Automate does not need a user and is controlled automatically by an API key.
#TASK FORCE RADIO NOT WORKING PLUGIN FAILED TO LOAD SOFTWARE#
This software has different users/identities than Automate and requires its own Username/Passwords. It’s a separate piece of software that has its own separate interface. I’ve seen a number of partners who have assumed this was built in to Automate. In other environments, it will be on a separate server. In certain environments, this will be installed on the same server as Automate. This is referring to your actual version of ConnectWise Control. Update the ConnectWise Control solution if it shows out of date or updates needed.ĬonnectWise Control – Main Patched Version To ensure these plugins are up to date, go into System > Solutions > Solution Center. Choose the option on the side to Reload the Solution Center and wait for it to complete (takes a while). Make sure that the plugins are Enabled and DB Loaded, IIS Loaded and for the Remote Plugin only Remote Agent. These versions are correct as of 18th June 2020, but will likely have changed by the time you are reading this article.
You can get the plugin versions by going to Systems > Solutions > Plugin Manager. It has two components, the main plugin and a remote plugin. This is the plugin that sits inside Automate. Make sure you that you are on the latest Automate PatchĬonnectWise Automate Plugin – ConnectWise Control Though this probably is the smallest chance of being the problem, it has been known that certain versions of Automate will only work with certain other dependencies. There are FOUR major components to the ConnectWise Control > Automate Integration.ĬonnectWise Automate – Main Patched Version Step 1 – Make sure everything is up to date It may even tell you the integration is broken. You may get an error if you are trying to access an agent using the Control button in the main dashboard. When you open an agent in Automate this is missing:
This is something that I am seeing more and more often (including happening to me recently too).